Effective Date: [Insert Date]
Welcome to Rinjani Master Team! These Terms of Service (“Terms”) govern your participation in any mountain trekking activities organized by Rinjani Master Team (“we,” “our,” “us”). By booking or joining any trekking trip with us, you agree to these Terms in full.
1. Booking and Payment
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All bookings must be made through our official platform or authorized partners.
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A deposit is required to secure your reservation. Full payment must be completed at least [X days] prior to the start of the trek.
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Payments can be made via bank transfer, credit card, or other approved methods.
2. Cancellation and Refund Policy
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Cancellation by Participant:
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More than 30 days before trek: 80% refund
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15–30 days: 50% refund
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Less than 15 days: No refund
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Cancellation by Rinjani Master Team (due to weather, safety, or other force majeure): full refund or reschedule option will be provided.
3. Health and Physical Fitness
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Participants must be in good physical condition. Trekking Rinjani is physically demanding.
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If you have any medical conditions or special needs, you must inform us before booking.
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We reserve the right to refuse participation to anyone deemed unfit for the trek.
4. Safety and Responsibility
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Participants must follow the guide’s instructions at all times.
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We prioritize safety, environmental care, and responsible trekking. Any behavior that endangers the group or disrespects local rules/nature may result in removal from the trek.
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You participate at your own risk. Rinjani Master Team is not liable for personal injury, loss, or damage unless due to proven negligence.
5. Equipment and Inclusions
Our trekking packages typically include:
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Licensed local guide(s)
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Porters and camping equipment
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Meals during the trek
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Entrance fees and permits
Please check your chosen package details for specific inclusions/exclusions.
6. Travel Insurance
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All participants are strongly encouraged to have personal travel insurance that covers:
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High-altitude trekking
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Medical evacuation
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Trip cancellation
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7. Code of Conduct
Participants are expected to:
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Respect local culture, communities, and the environment.
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Refrain from littering, damaging nature, or bringing prohibited items.
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Maintain group harmony and communicate concerns respectfully.
8. Changes to Itinerary
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Itineraries may change due to weather, volcanic activity, health emergencies, or logistical reasons. Rinjani Master Team reserves the right to modify or cancel any part of the itinerary for safety and operational reasons.
9. Liability Waiver
By participating, you acknowledge and accept all risks associated with mountain trekking, including injury, illness, or death, and agree to release Rinjani Master Team and its staff from legal claims arising from these risks, except where prohibited by law.
10. Contact Information
If you have any questions about these Terms, please contact:
Rinjani Master Team
Email: info@rinjanimaster.com
Phone/WhatsApp: +62 817 5788 018
Website: https://rinjanimaster.com/
Office: Senaru, North Lombok, Indonesia